Shipping policy
Shipping Policy
We are proud to ship our products to Canada, the United States, and the United Kingdom.
Free shipping on most orders
| Destination | Shipping cost |
|---|---|
| Canada | Free on all orders |
| United States | Free on most products |
| United States, Alada Brightening Soap | Free on 3+ soaps. For 1–2 soaps, a flat rate of $12.99 CAD applies. |
| United Kingdom | Free on most products |
The exact shipping cost is always displayed at checkout before you pay. We ship within Canada, the contiguous United States (excluding Alaska, Hawaii and Puerto Rico) and the United Kingdom. Alada Brightening Soap is currently available for delivery to Canada and the United States only.
Customs, duties, and taxes
Orders shipped to the United States or the United Kingdom may be subject to import duties, taxes (such as VAT) or fees charged by local customs. These charges, if any, are the responsibility of the customer unless they are collected at checkout.
Processing Time
Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). You will receive a confirmation email once your order is placed, and a second email with your tracking number once it ships.
Estimated Delivery Times
Delivery times vary depending on the destination:
-
Canada: 7–12 business days
-
United States: 7–12 business days
-
United Kingdom: 8–15 business days
Please note: These are estimates and are not guaranteed. Delays may occur during holidays, peak seasons or because of carrier issues. If your order contains items from different locations, they may arrive in separate packages at no extra cost to you.
Order Tracking
All orders include a tracking number. If your tracking has not updated for more than 7 business days, please contact us and we will look into it.
Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible. We can update the address as long as the order has not shipped yet.
Lost Or Damaged Packages
If your package is lost in transit or arrives damaged, contact us within 14 days of the expected delivery date, with photos if the item is damaged. We will send a replacement or issue a refund.
Contact Us
If you have any questions regarding your shipment, please contact us at: